Politics and the internet

My thoughts on how the Liberal Democrats should approach the online elements of the next general election are up on the New Statesman blog:

Later this year will be the 10th anniversary of my first website: a dozen or so static HTML files, livened up with an animated graphic and a Javascript quiz – a little bit of interactivity even back then!

Looking at how my use of the internet for politics since then has multiplied – emails, blogs, more emails, Facebook, yet more emails, Twitter, even more emails, an experiment with Bebo, and yet more emails – I would say I’ve learnt three key things about technology and politics.

First, you don’t have to know how to do the technology – you can get other people to help with that – but understanding what you want out of it and the new opportunities it offers is vital.

Second, it helps bring political success – I wouldn’t have got elected an MP without it.

And third, as much of the technology has got easier and easier to do, getting the technical details correct is – while still key – becoming less important compared to getting your mindset right.

I’m quite taken at the moment with a quote from the American writer Clay Shirky, which makes this last point in a slightly different way: “The revolution doesn’t happen when society adopts new tools. It happens when society adopts new behaviours.”

You can read the full piece over there.

ET demonstrated a really human need

Here’s my latest column from the Ham & High:

A mobile phoneET demonstrated a really human need – which given he was an alien and also not real perhaps makes the point even stronger. What did ET want to do most? Phone home!

Nowhere is that need to speak to loved ones stronger than in hospital when you are ill – or even if you are not ill and have had something delightful like having a baby. We all want to phone home – or to use another vernacular – phone a friend.

So it always seemed particularly cruel and heartless that phoning home – the use of a phone at your hospital bedside (or even if you are mobile in the corridor) was priced at a hideously high rate, commercialised and contracted. Why did they ever think that was a good or fair or kind idea? No – don’t answer!

But now the good news – the government has just relaxed the ban on the use of mobile phones in hospitals. Some of our local hospitals already have progressive policies on mobile phone use, and I hope they will all seize this opportunity to review their policies and give patients the greatest freedom possible to stay in touch. It’s not just the removal of the ban on mobiles that is important – it is how that relaxation is welcomed or otherwise (and implemented) by our local hospitals.

Now is the moment to get this right and that is why I have now written to the chief executives of the Whittington, North Middlesex, Royal Free and Haringey Teaching Primary Care Trust (TPCT) calling for an urgent review of their policies on mobile phones.

Of course there must continue to be sensible restrictions to preserve tranquillity and protect privacy. However, I think it’s easy to underestimate the benefits of being able to receive a goodnight text from a loved one when you’re ill.

One reason for reviewing with urgency is that it would appear that patients are taking matters into their own hands. One account I heard was from someone who spent a few hours accompanying a patient in a ward where, following the government announcement and not waiting for any new hospital ‘regulations’ they are already simply ignoring the notices forbidding the use of mobile phones. This is a clear indication in my view of the deep resentment that patients have felt at being forced to use the commercially contracted phones. Released from the chains that have bound them, at the first opportunity they are just doing what anyone would.

There is some concern out there about whether mobile phone signals interfere with important medical equipment. But my understanding is that they only interfere with very particular equipment and those areas could still have a ban – but all the more reason to get new rules in place, and fast, so that people understand that any remaining bans are there for good reason rather than just a left over from the past.

Doctors at the John Radcliffe hospital, in Oxford, said way back in 2003 that any interference is temporary and localised. Most such sensitive equipment is actually in operating theatres – and certainly it isn’t going to be the patient’s mobile that is the problem there – only the nurses, doctors and surgeons!

Perhaps there is at least one really valid concern – whether it is medically a good idea as patients should be resting not working or even chatting too much from a hospital bed. You can just imagine for example how a workaholic, perhaps even driven to hospital by their habits, might be over-keen to keep in touch with work. And there are the other patients within earshot to respect. But on the other side there is a feeling of isolation when you are in hospital. So just like visiting, perhaps there should be times when there should be no mobile calls and rest times for patients.

So – hurrah. Common sense is beginning to win the day – and we haven’t seen much of that recently!

Big cuts proposed at our local stations

First Capital Connect are consulting! Be afraid – be very afraid! They are proposing to reduce their ticket office times – very significantly – with:

53 hours reduction a week at Alexandra
26 at Harringay
29 at Hornsey
4 at Bowes Park

This is just diabolical. The point of staffing on a ticket office is not only about selling tickets – it’s about safety. And that is a key issue in terms of getting people onto public transport and making them feel safe. CCTV cameras may identify a criminal – but they won’t run to anyone’s rescue.

These are serious cuts in staffing and our prime concern has to be people’s safety and feeling of safety. Dark, lonely and unmanned – how inviting is that?

The consultation ends at the beginning of February – so here are the details of how to let First Capital Connect know what you think of their proposals – write to to Passenger Focus, Freepost, RRRE-ETTC-LEET, PO Box 4257, Manchester, M60 3AR to arrive by February 3.

Tottenham by-election

Fred Knight, Labour Councillor for decades died in November after a long and honourable service to this borough. The by-election polled yesterday. The ward, Seven Sisters, was in traditional Labour heartlands in Tottenham – but we still doubled our vote with a swing of around 10% from Labour to us.

That’s a swing that would see us very comfortably into control of Haringey Council when the local elections come in 2010. Good too to see turnout up a little on the last elections – unusual for a by-election, and higher turnouts are good for a healthy democracy.

1,032 – 37% Joe Goldberg, Labour (-9%)
968 – 35% Isaac Revah, Conservative (+7%)
588 – 21% David Schmitz, Liberal Democrat (+8%)
166 – 6% Anne Gray, Green (-7%)
36 – 1% Lydia Rivlin, Independent

Local MP demands Government stops train station staff cuts

Following news that a train operator is consulting to cut working hours at stations in Hornsey and Wood Green, Lynne Featherstone MP has demanded the Government intervenes.

First Capital Connect plans to close ticket offices at Hornsey, Bowes Park, and Alexandra Stations on afternoons, evenings and weekends. They are currently consulting on the proposals until the 2nd February 2009.

As well as calling on local residents to respond to the consultation, the local MP has also written to Lord Adonis to investigate whether the move is lawful. This step follows an intervention earlier this week by the Transport Minister to stop South West Trains cutting staff at 114 stations in southern London and the south west because of concerns about passenger safety and security.

Ms. Featherstone has also tabled oral questions to the Secretary of Secretary for Transport, Geoff Hoon, demanding him to step him to stop the potential closures.

This announcement follows news that plans to provide passengers with access to Oyster Pay As You Go machines at these stations have not been finalised.

To respond to the consultation, local residents should send their comments to Lynne Featherstone’s office. Alternatively residents can send their comments directly to Passenger Focus, Freepost, RRRE-ETTC-LEET, PO Box 4257, Manchester, M60 3AR by the 2nd February.

Lynne Featherstone MP comments:

“This move comes at the worst possible time – stations have already limited staffing, and they should consider increasing staffing hours, not cutting them further. With TfL still unwilling to commit on Oyster Pay As You Go, we risk ending up with fewer ticketing options, and fewer hours in which to get personal help at the stations.

“This is simply not acceptable. It’s now time the Government steps in and stops this outrageous suggestion from becoming reality.

“But I would also urge all local residents to send me their comments, so I can let First Capital Connect know just how unwelcome this move is.”

Cllr Martin Newton, Liberal Democrat Transport spokesperson adds:

“Passenger safety at these isolated stations is already a concern – without evening and weekend staff, this can only get worse.

“Not all journeys are straight forward and passengers need to be able to ask advice to avoid getting the wrong ticket and ending up with a penalty fare.”

Liberal Democrats comment on Seven Sisters result

Commenting on the result of the Seven Sisters council by election yesterday, Lib Dem candidate David Schmitz said:

“I want to thank everyone who voted, and those who helped to achieve such a big increase in the Liberal Democrat vote.

“This big swing to the Lib Dems, if repeated in 2010, would result in the Liberal Democrats winning control of Haringey with a comfortable majority.After nearly 40 years in charge, Haringey Labour are clearly on borrowed time.”

1,032 – 37% Joe Goldberg, Labour (-9%)
968 – 35% Isaac Revah, Conservative (+7%)
588 – 21% David Schmitz, Liberal Democrat (+8%)
166 – 6% Anne Gray, Green (-7%)
36 – 1% Lydia Rivlin, Independent

Politics and the internet

Later this year will be the 10th anniversary of my first website: a dozen or so static HTML files, livened up with an animated graphic and a Javascript quiz – a little bit of interactivity even back then!

Looking at how my use of the internet for politics since then has multiplied – emails, blogs, more emails, Facebook, yet more emails, Twitter, even more emails, an experiment with Bebo, and yet more emails – I would say I’ve learnt three key things about technology and politics.

First, you don’t have to know how to do the technology – you can get other people to help with that – but understanding what you want out of it and the new opportunities it offers is vital. Second, it helps bring political success – I wouldn’t have got elected an MP without it. And third, as much of the technology has got easier and easier to do, getting the technical details right is – while still important – becoming less important compared with getting your mindset right.

I’m quite taken at the moment with a quote from the American writer Clay Shirky, which makes this last point in a slightly different way – “The revolution doesn’t happen when society adopts new tools. It happens when society adopts new behaviours.”

In a way, it’s an explanation of why my website and blog (finally about to get a long over-due overhaul) haven’t been changed much from a technical point in the last few years. Because what matters far more with the blog is my attitude towards blogging, my style in providing and sharing information, my willingness to engage in online debate or not – than whether I should have reallymoved off Google’s Blogger platform by now or not. Of course I’m looking forward to the benefits WordPress will bring – but what really matters is what goes on in my head and at my keyboard than in the lines of blogger software code.

This will be key in my new role heading up the Liberal Democrats’ Technology Board. There is work that needs to be done to continue improving and expanding the party’s use of technology, and in particular the internet, which falls into the category of getting more and better tools. There is a key job of work in tapping into the pool of expertise amongst our members and supporters in writing, improving and supporting our tools. But above all, it is a matter of changing the way we think and act, so that we more fully embrace the more open, more collaborative, more sharing outlook that is about engaging – not lecturing – and is, for an increasing number of people, an instinctive part of the way they lead their lives, and they expect others to also.

To an extent, that change is being forced on political parties. People’s willingness to become a formal member of a political party has fallen hugely over the last few decades. However, whilst that formal association may be far less popular than it used to be, many people are willing to get involved or help without becoming a member. For example, the proportion of helpers on the final weekend of my last election campaign who were signed up party members was far lower than in the campaigns run at the time I first got involved in politics.

Membership is crucial, because with membership come a meaningful democrat accountability within the Liberal Democrats, where our members get to vote on who the party leader is, for example. But membership is not enough. We need to reach out in less formal, less structured, less hierarchical ways to that wider pool of people – and that is a job almost tailor made for the internet.

This article first appeared on the New Statesman website.

(c) Lynne Featherstone, 2009

Liberal Democrat Voice: what's the point?

Mark Pack, one of Lib Dem Voice team, has given an interview over at Liberal Conspiracy about LDV, what it is, what it does and why it does what it does.

To my mind, Lib Dem Voice is a key part of the party’s overall approach to the internet – these sorts of unofficial sites help reach out to audiences and cover stories that official sites are never going to. That’s one reason why I post and comment from time to time over there. Important though www.libdems.org.uk is, posting on Lib Dem Voice reaches a difference audience and in a different way from a news release of mine going up on the party’s official site. Helping to continue the growth in the quality and audience of this wider Liberal Democrat blogosphere is one of the key online challenges for the party I believe.