To help speed up the renewal of the outstanding Freedom Passes and demand that lessons are learnt for the future, Lynne Featherstone MP has written to Haringey Council and London Councils to report a catalogue of Freedom Pass renewal issues brought to her by local residents.
The intervention follows a flood of messages from local residents outlining various issues with renewing their passes, ranging from not being able to use downloaded forms, to photos and forms going missing, and difficulties getting through on the dedicated helpline.
The Liberal Democrat MP met with one of the many residents who have come to her for help. Denysse Edwardes contacted the Hornsey and Wood Green MP after repeatedly failing to get through on the helpline and when her numerous letters, emails and faxes went unacknowledged. Following Lynne Featherstone’s intervention, Ms Edwardes finally received her new pass last week; it had been lost as the Post Office had written down the wrong address.
Lynne Featherstone MP comments:
“I’ve been really amazed at the number of people who have had to turn to me to get their pass renewed – Denysse’s story is far from the only one.
“Clearly the renewals process has been flawed, from failing to properly inform people about the need for renewal, to failing to process passes adequately, and failing to be on hand to give residents correct and up to date information about what is happening with their pass.
“Thankfully there has been some level of response from London Councils, and the old passes are now valid past the 31st March. But London Councils must now sit up and take responsibility for this mess – by speeding up renewal of the outstanding passes, and taking steps to ensure that lessons are learnt for next time!”