I see on the news this morning, that a new survey by Consumer Focus is showing that half of those ‘sorry you were out’ slips delivered by posties because things are too big to get through our letterboxes, were shoved through the door when people were in.
The response by the Royal Mail is to repeat the mantra that this is against company policy and that any post person found sticking these notes through the door without ringing – and judging from the report – without even carrying the parcel to the door – will be disciplined.
So – if the Royal Mail is so shit hot on clamping down on this practise – how come it is such a common experience? During this so-called disciplining – are posties noses growing longer?
Or is it the management – not really walking the talk? I am tabling a Parliamentary Question to find out how many disciplinary actions have been taken in each delivery office over each of the last three years.
The Royal Mail needs to show us that it is an exemplar service right at the moment when the battle for survival is so fierce. We love our Royal Mail – but we need them to shape up – otherwise they will write their own obituary.