Following a meeting in February with Muswell Hill Post Office bosses to raise her concerns about the long queues at the Broadway branch, Lynne Featherstone MP has this week received news of queue cuts in March, with the average peak-time wait down to 3.32 minutes per customer.
This follows the Liberal Democrat MP’s Post Office waiting times survey earlier this year that reported waiting times of up to 50 minutes in the Broadway branch, with an average waiting time of 12 minutes per customer.
The Muswell Hill office manager Tina Mulcahy has successfully cut waiting time since the February meeting by increasing efficiency with a new ‘queue hosting’ system, fast tracking elderly and disabled people who have difficulty standing for long periods of time and dedicating certain counters to specialist tasks, like passports, tax disc renewal and mail redirection.
Lynne Featherstone MP comments:
“I’m so pleased to see how Tina and her staff have risen to the challenge and really done their best to cut waiting times!
“This shows that some steps can be taken to improve the customer experience. But sadly I am aware that too many local Post Offices continue to suffer as a result of last year’s closures.
“It was wrong of the Labour Government to close our local sub-Post Offices. And even with reduced queues at Muswell Hill, that does not help people who now have a long journey to get to their nearest Post Office.
“Rest assured, the battle for Post Offices to be reopened, to bring local postal services back to our local parades and to stop plans for more closures continues!”