Valeria’s story:

Oscar, our first baby, was born at UCLH beginning of December.

As new parents, you rely strongly on a visit from the mid-wife to make sure all is well with the little one.
We waited 3 long days and nobody came to see us despite numerous phone calls to all services concerned.

We did not sleep for 3 days and Oscar cried at night and during the day while he required to be breastfed non-stop. We felt helpless and did not understand what was going on. Every day we were hopeful that someone might visit us, but this did not happen. One evening, we’d had enough and decided to take our baby to Whittington A&E.

We were right to be concerned as Oscar had lost considerable weight and had turned yellow (beginning of jaundice).

Someone saw us around 2am and Oscar was admitted to hospital for 4 days.

We will always be grateful to the Whittington and especially to the A&E. This was the ONLY service that was willing to have a look at what was wrong with Oscar. Nobody else cared at the time.