Following reports of dozens of people being without phone lines due to a fault, Liberal Democrat MP for Hornsey and Wood Green, Lynne Featherstone has written to the Chief Executive of British Telecom demanding an urgent investigation.

The fault occurred in the early hours of 15th February and appears to have affected a number of businesses and residents in Crouch End, Hornsey and Muswell Hill, leaving customers without telephone connection.

BT’s stock response is that customers should report the fault individually to have the problem fixed and to claim compensation. But this is in spite of the fact that it is apparent that a significant number of people have been affected.

Lynne Featherstone comments:

“It is simply not acceptable that BT should have such a ‘can’t do’ approach to paying customers.

“If BT is aware of a widespread fault it should be doing everything in its power to make sure all customers are reconnected as soon as possible and then automatically compensated for the inconvenience caused. Treating people like second class customers is just not on.”