A Highgate couple is relieved to have finally received a wheelie bin lastweek following six months of telephone calls to the Haringey Accord’scustomer service line. Residents Mr and Mrs Steiner put the success down tothe intervention of Lib Dem councillor Lynne Featherstone whom theycontacted at the beginning of September.

The Steiners were promised a wheelie bin within four weeks after contactingHaringey Accord at the beginning of April. However, when the bin did notarrive they called Accord again and were promised one within three weeks.This failure to deliver continued until the end of August. Following anotherdelay, they contacted Cllr Featherstone and the Highgate Lib Dems and askedfor help.

Days after Cllr Featherstone contacted Accord, and to the delight of MrsSteiner, the bin was delivered.

Mrs Judith Steiner comments:

“It was a long wait, but our wheelie bin hasfinally arrived. I suspect if it wasn’t for Lynne Featherstone, we wouldstill be waiting.”

Cllr Lynne Featherstone adds:

“I am pleased I was able to help, but we dealwith many such complaints. It is unacceptable that residents cannot getsomething as simple as a wheelie bin without the intervention of acouncillor. The Council must push the contractors to deliver a betterservice to local residents.”